1. Return Eligibility

We accept returns under the following conditions:

  • Physical Books: Returns are accepted within 14 days of receiving your order.
  • Condition of Items: The item must be unused, unopened, and in its original condition, including the packaging.
  • Non-returnable Items:
    • Digital products, including eBooks and downloadable content, are non-returnable and non-refundable once purchased.
    • Customized items or special orders may not be eligible for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us:
    Reach out to our customer service team via email at [email address] or through our contact form on the website. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Instructions:
    After we review your return request, we will provide you with instructions and, if necessary, a return shipping label.
  3. Return the Item(s):
    Once you receive the return instructions, please pack the item(s) securely in their original packaging and ship them back to us. You are responsible for the cost of return shipping, unless the item is defective or we sent you the wrong product.

3. Refund Process

Once we receive the returned item(s) and confirm they meet the return criteria, we will process your refund. The refund will be issued to the original payment method.

  • Processing Time:
    Refunds typically take 5-7 business days to process after we receive your returned item. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
  • Partial Refunds:
    If the item is returned with damage or missing parts (through no fault of ours), we may issue a partial refund based on the condition of the returned product.

4. Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please contact our customer service team immediately to resolve the issue. We will provide a full refund or send a replacement at no additional cost to you. You may also return the item at no cost to you if it is defective or damaged during transit.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the replacement item.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are processed or shipped. Once the item is dispatched, you will need to initiate a return.

7. Contact Us

For any questions or assistance regarding returns or refunds, please don’t hesitate to contact our customer support team:

  • Email: [customer service email]
  • Phone: +92 300 5062000
  • Address: Office 03, first floor, SALF Tower, Kaleem Abad Swabi Road, Gulberg Town, Mardan KPK, Pakistan

Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (local time). We are here to assist you and ensure your experience with SALF Publications is as smooth as possible.